Most items purchased on the Platform can be returned, provided they are unused, in their original condition, and returned with all original packaging, tags, and accessories. Some products may be subject to specific return conditions, which will be noted on the product page.

You may request a return within 14 days of receiving your order, unless a different period is stated for a specific product. Requests made after this window may not be accepted, except where required by applicable law.

To be eligible for a return, items must be unworn, unwashed, and free from damage caused after delivery. Items returned in a used, altered, or incomplete condition may be rejected or subject to a reduced refund.

Certain items cannot be returned for hygiene, safety, or practical reasons, including perishable goods, personal care items, intimate apparel, gift cards, and any products marked as final sale. These exclusions will be indicated before you complete your purchase.

To start a return, contact our support team or use the returns option in your account's order history. Once your request is approved, we will provide instructions on how and where to send the item. Please do not return items without prior approval.

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are issued to your original payment method within a reasonable timeframe. Depending on your provider, it may take additional days for the amount to appear.

If you received the wrong item or would like a different size or variant, you may request an exchange subject to availability. If the item you want is unavailable, we will offer a refund or store credit instead.

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or full refund, including any return shipping costs, at no charge to you.

For returns due to a change of mind, return shipping costs may be your responsibility unless stated otherwise. For returns due to our error or a defective product, we will cover the return shipping costs.

You may cancel your order free of charge as long as it has not yet been dispatched. Once an order has shipped, it can no longer be cancelled, but you may still be eligible to return it under this Policy after delivery.